A short film (watch above) exposing the sickening conditions at St Mauritius House, a sheltered housing scheme catering for the needs of African-Caribbean, Asian and ethnic minority elders, has gone viral and forced the Hyde Housing Group to issue two statements via Facebook.
Further to the posts relating to the video of St Mauritius House we would like to respond to all of you who have posted on this matter directly from our Group Director of Housing:
“We are concerned that the issues highlighted have taken too long to resolve and apologise for the distress caused to residents at St Mauritius House. We are contacting all residents today and would like to assure them that we are taking action to address all the issues raised and bring these to a satisfactory resolution as a matter of urgency.
Today our contractors are on site to attend to the repairs, followed by work on individual flats. Tomorrow specialist contractors will carry out a second round of baiting of communal areas for vermin and residents are being contacted to arrange treatment of individual flats early next week.
Our resident services manager will be available on site next week to address any specific individual concerns and a full meeting will be arranged with senior staff from Hyde within the next two weeks to address these issues and discuss what arrangements can be made to improve the housing management service going forward.
These matters will be addressed with the utmost urgency and we are sincerely sorry for the time it has taken to respond.”
Group Director of Housing
Further to the posts relating to the video of St Mauritius House we would like to provide an update to all of you who have posted on this matter directly from our Group Director of Housing:
“We are sorry to hear that residents at St Mauritius House have a number of concerns which have taken time to resolve.
Most of the repair issues mentioned in the film have now been fixed. There are a few remaining repairs which will be completed in the next week.
The problems some residents have experienced in relation to rodent infestation are likely to have arisen due to large scale building works in the local area displacing vermin. Our contractors have worked to try to eradicate the problem, and this week and next week are attending to lay down further bait in common areas and individual flats as necessary. Residents will be compensated for any reasonable costs incurred for vermin treatment in their homes during the time it has taken to resolve the current situation. We will make sure we focus effort on ridding the scheme of this problem.
We have checked our records regarding the gentleman who said he had been without lighting in his home for over 100 days. A works order was raised to replace a light fitting on 10 December and the light was fixed on 15 December. It appears that this related to a leak which was dealt with as an out of hours emergency on 4 September, so it appears there was an unfortunate oversight in carrying out the follow up work. This doesn’t seem to have been brought to our attention previously and we are very sorry that our resident had to put up with this inconvenience.
Overall the scheme is now in good order, but we are committed to making sure that communication with residents is improved.”
Group Director of Housing
The POWER of social media.
I want to see evidence of improvements. There should be also an investigation in to how this was allowed to happen in the first place and in to Hyde’s questionable attitude towards the elderly residents.
Thanks to Maureen and her son Omari for making this film and lighting a match under Hyde’s backside. If it wasn’t for them and news outlets like Mad News, The Voice and The Daily Mirror alongside social media activism, Hyde would still be ignoring the residents of St Mauritius House.
Let’s continue to keep a foot on their necks.